Advanced Collection Services (ACS) keeps work locations flexible with IAT’s CT Impact Hosted Services. Collection agents can contact accounts via CT Impact from any location, which has improved ACS’ bottom line.
Peter Allen, Manager of ACS, recognized the rural location of the office in Lewiston, Maine can make commuting difficult for the growing agency of 11 employees. Using CT Impact’s Hosted Broadcast Messaging, Allen has created a virtual office where employees work from home during every shift of the work day.
“In the past, we had some difficulty staffing the evening calling campaigns; people tend to not want to work that shift. However, it’s much easier to do that with agents working from home,” said Allen.
Primarily, Allen runs CT Impact Hosted Broadcast Messaging during the evening, when most of his agents are working from home. CT Impact will transfer incoming calls to available agents working in the office or from home.
Adding IAT’s CT Impact Hosted Services to ACS was easy for Allen, who has had IAT’s site-premised predictive dialer, CT Center, for over 20 years. Allen has found it easier to retain agents and expand business while only slightly increasing staffing levels with both CT Center and CT Impact working for him.
Ray Fowler, IAT’s Director of Sales and Marketing, sees the potential collection agencies can obtain with CT Impact. “We’ve found that using the hosted services of CT Impact provides incredible flexibility for collection agencies. It allows agencies like ACS to be flexible with its employees’ work environments but still contact numerous accounts during the working hours of the day,” Fowler said.
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