Date archive: August 2010
Doing Things You Shouldn’t Be Doing
I think today might be the day.
I think that today I might do something that I shouldn’t do.
Oh, sure… there have been days in the past that I did something I shouldn’t have done. Like the time I took my parents car to a street race and ended up losing the title to it until I could come up with $2500. But today is different. Today I am going to do something that might cause me some pain.
Who else wants to take a day off?
I love taking days off. Random, non-holiday days with no obligations attached are my favorite. Where would you go? Maybe a movie? A day trip? Maybe just sleep in? Oh the possibilities for this sporadic day off!
Are you mentally halfway out the door already?
Automation to Improve Your Asset’s Value
How are you using the time of your most expensive asset – your agents? It’s important to find ways to maximize this resource. Because broken promises tend to be an issue every collection agency must deal with, it is worth investigating how they are dealt with in relation to your agent’s time.
Keep agents focused on newer rather than easier.
An agent doing payment reminder calls means less time working accounts requiring their attention. Not carefully monitored, certain agents can prioritize payment reminders too much. Focusing on what is perceived as “easier money” to collect means lost opportunities elsewhere.
Strength or Strategy? Vote for IAT’s winning team
It’s not a Friday, but it will definitely be casual.
IAT Sales and Support team members will compete for the tug-of-war champion of the universe (or at least the building) Tuesday, August 31.
Join the fun by voting for your winning team on IAT’s Facebook fan page. While you’re there, make sure to become a fan of IAT’s page (just use the page’s LIKE button). Then you’ll be sure to find out who wins!
Are Agents a Dying Breed?
Imagine you run a call center and one day you walk in and find that all the cubicles have been removed and all of the agents have been let go. Does that make you smile or does it send a shiver down your spine?