Monthly Archives: September 2010
Avoid the impersonator (or you’ll get what you paid for)
After hours, I paint for art galleries and teach evening oil painting classes at my art studio.
As new students sign up, I review the list of supplies needed for the class with them. I always give detailed information about what supplies to purchase and which ones to avoid, particularly with regard to oil paints. Some pigments can be very pricey, especially those that are metallic pigments such as Cadmium Yellow, Cadmium Orange, Cadmium Red and Cobalt Blue. Small tubes of paint can run about $30/tube.
I can always count on several students going against my instruction because there are many paint manufactures that produce less expensive paints with the very same name or a slight change in the name of the pigment (they add the word “hue” at the end).
Roll with the changes…but not too quickly!
I don’t know about you, but I love speeding, and my driving record proves it. If I can feel like I’m going fast, I am thrilled. I love racing games, convertibles, motorcycles, anything that lets me feel like I can be speedy.
Unfortunately, this addiction to speed does not end with motor vehicles. I like to get everything done as soon as humanly possible. Here’s the problem: Sometimes it takes longer to correct the mistakes made while going “fast” than it would have taken if I’d just taken a few precautionary steps.
Technology Evolves, Should You?
How many times have you heard your dialer agents complain about being on the dialer because they can’t get inbound calls?
In years past most call centers operated under the paradigm that said outbound and inbound agents are different departments. Sometimes you had customer service and billing agents taking calls on one side of the call center, and the telemarketers and collectors on the other side of the call center; the two never crossing over.
I’ve seen the level of animosity between inbound and outbound departments rise to the level not even seen between some college football rivals.
Posted in Predictive Dialer Tagged Agents, Call Blending, Dialers, Inbound, Outbound, Predictive Dialers Leave a comment
Help! Whose responsibility is it anyway?