Time and time again we see companies dialing the same list of accounts in the same way. The calls are made at the same time of day. They leave the same message that has been left for the last 6 months. A collector has not actually touched the account in that time. If you want different results, then it is time to shake things up east Inflatables!
One of the most overlooked tools for scrubbing accounts is the Results file. Use it to send disconnected phone numbers to skip tracing. Keep track of which accounts have had the same result the last 15 calls. Then make changes to increase the number of contacts you are making:
Also, have your agents use the results button. This information can be included in your results file. Use the information your agents have entered to keep track as you are making changes to see which changes are producing the best results.
This article was written by Eric