When I first started working at IAT, people confused me by speaking in just letters like IC, PBX, and ICX. And they used made up phrases like “Process Scheduler” or “Execution Definitions” that sounded a tiny bit like English, but I
had no clue what they meant. I’d never worked with a predictive dialer before so it was all new. I had to learn a whole new language. Or at least that’s what it felt like.
A new language can be intimidating, but fear not! AT IAT, we don’t want to overwhelm people or make learning dialer language seem impossible. When you first start dialing with us, we will teach you terminology and how to use the dialer. How to create lists, how to create agents, how to take calls, etc. If you’re anything like me, you’ll forget half of the training as soon as you fall asleep that night. And that’s okay. That’s why IAT offers additional ways to help you become fluent in
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dialer speak. We offer web based training, training at IAT, or training on your site.
Web-based training and training at IAT are free for customers on a support plan. However, there are costs associated with having a trainer come
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to your office.
If you want or
need to learn more about the dialer, call IAT to schedule your own one-on-one training!
This article was written by Elise