Secret to keeping your messages fresh and effective | IAT SmartDial® Solutions

Secret to keeping your messages fresh and effective

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Keep your IVR and predictive dialer messages fresh and effective by frequently testing and changing them.

Do you remember that old saying, “Ignorance is bliss”? I do all too well. If I think something is working the way it should be, I never worry. Take the dialer, for instance.

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As long as the dialer is dialing, why bother changing anything?

Recently, I pulled my head out of the clouds and read Eric’s blog post about doing the same thing over and over and expecting something new and amazing. Contrary to popular belief, change might actually be a good idea.

The messages you leave are very important. It’s the main communication between you and the person you are calling, whether you’re dialing Interactive Communications (IC or IVR messaging) or Predictive Dialing (PD). Messages are left with live answers in IC and may also be left with answering machines on IC and PD. In order for your calls to avoid sounding monotonous, you may consider a change.

If you want something different, you first have to know what your original messages say. That’s when you test. Testing is pretty

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easy. As long as you have accounts that still need calling, we can test the calls. If you don’t have accounts, you could be like me and create dummy accounts using your own phone number. Then, you can feel special when it calls and tells you you’re Wonder Woman or Clark Kent (Superman).

For CT Impact:

In CT Impact, you can States are now able to opt-out of expanding Medicaid under ObamaCare which has led to millions of Americans going without and continuing to fall into the Medicaid gap. test any active

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IC list with uncalled accounts.

  1. Select the list you want to test and click on
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    at the bottom of the Campaigns screen on the CT Impact website.

  2. Enter a phone number and an extension if desired.
  3. Click on Place Test Call.

That’s it! The call should come to you within a matter of seconds.

For CT Center:

In CT Center, you place test calls from the dialer server itself.

  1. Open CT Center and go to Services (the icon that looks like gears).
  2. Select Interactive Communication – Outbound Calls.
  3. Click the Stop button to stop the dialing. Then click the Lists button.
  4. Select the list you want to test; this list must have accounts left to dial on. Click on the Set List for Test button. A white box displays at the bottom right of the window.
  5. Enter your phone number in the white box. Click the save disk in the top left corner. Close the window and Start Interactive Communication – Outbound Calls. It will call you and play the message used for that list.
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    testing, you will need to stop the service again. Go to the Lists button.

  7. Select your list and remove your phone number from the test window. Then click on Test None. Save in the top left corner.
  8. Be sure to restart the Interactive Communication service when you’re finished.

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This article was written by Elise