Date archive: March 2011
Broadcast Messaging vs. Predictive Dialing: Which is right for my organization?
The reasons for choosing either Broadcast Messaging and/or Predictive Dialing solutions are varied and also highly personal to how you run your organization. Below are some of the more popular reasons for each solution: Broadcast Messaging Encourages debtor/customer inbound calls to your office Works well without collectors being involved Options for debtor/customer to transfer to…
Reports: Are you using them to improve your dialer strategies?
How do you determine the effectiveness of your calling campaigns? Amount of debt collected? A report or two? A gut feeling?
Reports are a valuable tool for evaluating your calling strategies, both long-term and on-the-fly. Analyzing the data can give you the best indication of how well your lists and/or agents are doing. But the hardest part may be deciding where to start.
A.R.M.S. revenue drastically increases with IAT hosted dialer
The face of debt collections has been changing rapidly over the last decade. Accounts Receivable Management Services’ (A.R.M.S.) was looking for a way to energize the company and bring new life and revenue into the agency. After successfully operating for 25 years, the company decided to challenge the status quo by switching from a manual…
What makes SmartDial Smart?
IAT celebrates its 25th anniversary this week. With all the festivities, it’s made me think about what makes IAT SmartDial so Smart. Here are some of my ideas:
IAT achieves 25 years of dialing technology success
A napkin may not last twenty-five years, but a business idea on the back of one did. IAT, started by twin brothers with $70,000 and an idea on a napkin, celebrates its 25th anniversary March 6, 2011.