Keep skidding and crashing to a minimum: do your research before investing | IAT SmartDial® Solutions

Keep skidding and crashing to a minimum: do your research before investing

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I recently found myself in need of a new tire for my motorcycle. Knowing that motorcycle tires are often more expensive than car tires, I figured I would opt for the cheap ones. After all, I only ride 1 or 2 days a week (about 300 miles total).

What an education I got in researching tires!

Steel belted vs. bias-ply; the hardness or softness of the tire, sidewall strength, tread pattern on the side or in the middle; multi-compound rubber vs. single compound; wet and dry traction, wear speed; speed rating; width vs. ratio; stopping characteristics; warm up time…and the list goes on.

Whew..!

After spending about three hours online reading reviews, blogs, forums, and chatting with other bikers, I think I may know as much about motorcycle tires as the tire dealer.

Why are all these things important to know? The wrong tire (or combination of front and rear tires) could get me killed.

Based on how I ride and the type of roads I drive on, I settled on a multi-compound tire – harder rubber in the center for longer tread wear, softer on the sides so I can take curves and turns harder and faster without losing traction; and a good balance of wet and dry traction. It was a good compromise on price vs. safety and performance Inflatable Arches.

Had I not done the research, I would have bought the cheapest tire I could find and possibly worn the tire out in a couple of months (really!) and not been nearly as safe. Or I might have bought the most expensive tire thinking that you get what you pay for – more money must mean better, right?

Business phone systems are a lot like tires. Critical to the successful functioning of a call center, yet often the last thing a company thinks about when it comes to adding to its infrastructure.

I have seen call centers spend the least amount possible on their phone system; I have also seen call centers spend far more on their phone system than they needed, too. Neither is a good position to be in. Both can cause problems down the road. Cheap often means paying twice for the same thing. Paying for more than you need may be a waste because money was spent on the wrong thing.

IAT has spent years integrating with nearly every phone system a business might use. Even though SmartDial® was primarily a stand-alone dialer, it was capable of integrating with phone systems. CT Center with its ability to integrate via TDM – either T1 tie lines or ISDN PRI tie lines, makes it very easy to have a plug and play system quickly deployed on site. Of course, as VoIP becomes more prevalent in Collections call centers, CT Center will integrate with SIP trunking connections, too.

Integrating a dialer, IVR, or ACD into a phone system does require some thought. Will inbound come through the PBX to the dialer for a blended environment? Will agents need to connect to the dialer from remote locations via the PBX’s dial plan? Is there card space for T1 or PRI ports? Will the dialer make use of the PBX’s voicemail after hours?

Fortunately, customers have me to work with them and their vendors. Otherwise, you might find yourself losing traction at the wrong time, and be in a skid down the road.

This article was written by Dave C

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