Call Duplication: Are YOU at risk? | IAT SmartDial® Solutions

Call Duplication: Are YOU at risk?

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Sometimes I use my phone to…make phone calls.

Usually, I just send text messages, but, yes I do call people.

And there are those rare times when sending out a mass email or text message is simply not enough; people expect you to take the time to call when there”s big news.

I had one of those moments in my family recently, and the list of people was big enough it took multiple people to make the calls. Splitting up the list verbally there was a definite chance that people would be called twice or not at all. Hopefully, they were nice enough to forgive any oversight or duplicated call!

If only all your debt collection contacts were as forgiving of call duplication!

Beware of unwanted call duplication. Ideally, your collection strategies include using predictive dialer/IVR messaging, as well as inbound or other off dialer methods. Using a variety of contacting methods dramatically increases the number of contacts you”re able to make; however, if you”re not careful, it also means that your accounts could be called more than once. The result? A potentially cranky or angry individual and possible compliance/legal issues.

Your Dialer/CRM integration will dictate how likely call duplication is. How your dialing technology and collection software (CRM) integrate to share lists and update accounts will determine the likelihood of accounts being called multiple times. The more frequently the CRM is updated, the less likely you”ll duplicate calling efforts. Depending on your Bally supports the existing record of two,885 gamers set last Feb in the Pechanga Resort &#038 best casinos online in Temecula, California. collection software, you will have access to one or all of the integration options below:

  • · In a batch integration, your host software uploads all the accounts in a campaign/list to the dialer at once. The dialer will call all the accounts, provide call results, and then send the information back to the host software all at once.
  • · In a casino real-time integration, the host software maintains the list of accounts the dialer is to call. Then, one at a time, the software will send the dialer the accounts to dial. Once the dialer has called the account, the results are sent back to the host software.
  • · In a quasi real-time integration, the host software uploads all the accounts in the campaign/list to the dialer at once as in a batch integration. Then, the dialer sends call results back to the host software one at a time, as it does in a real-time integration.

Eliminate your call duplication worries by using a real-time integration. Using a real time interface eliminates call duplication because the collection software (CRM) maintains control of the list and only provides the dialer those accounts that still need to be contacted. As long as your CRM is up-to-date, there’s no reason for a duplicate call. It makes your dialer more productive, only calling those numbers that really need to be called, and you can freely make phone calls and take payments without worrying about call duplication.

IAT’s SmartDial® technology integrates with more collection software than any other dialer company, including real-time and quasi real-time interfaces. Before selecting a collection software company, it’s important to do some research and decide what kind of dialer integration you want. Contact IAT if you’d like more information about CRM integration and to help you decide which kind of integration is right for your company.

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This article was written by Kendra

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