According to Malcolm Gladwell, author of Tipping Point, Blink, and Outliers, there’s a rule of thumb you can reference when determining whether or not you’re dealing with an expert: it’s called the 10,000 hour rule and it’s outlined in Gladwell’s book Outliers. The principle behind the 10,000 rule is that “greatness requires enormous amounts of time.” One of the best examples used in the book is The Beatles. From 1960 to 1964, The Beatles performed live in Hamburg, Germany over 1,200 times, amassing more than 10,000 hours of playing time. Gladwell asserts that all of this time The Beatles spent performing shaped their talent, “so by the time they returned to England from Hamburg, Germany, they sounded like no one else. It was the making of them.”
Another example is Bill Gates, who met the 10,000 hour mark at the age of 13, when he gained access to a high school computer and spent 10,000 hours programming on it.
So, what about when it comes to predictive dialers for the collection industry? Are there as many industry experts as it seems? IAT SmartDial was built upon the technological vision of its founders, Scott and Kent Sorensen. They were not only among the first in the world to recognize the productivity advancements made possible by linking computer technology with the telephone, they were the first to design automated telephone technology tailored for the collection industry. For more than 25 years, IAT has continued that tradition of providing innovative predictive dialer technology for the accounts receivable industry.
How many hours has the IAT team spent creating the perfect predictive dialer solutions? Well, the average number of work hours for one IAT expert in a year (2,080) multiplied by 25 equals 52,000 hours – well over the requisite 10,000 hours. IAT has had many experts throughout the years; most of those directing the company today have more than exceeded the 10,000 hour mark.
So, when it comes to industry expertise, you can see why we feel completely justified in saying IAT is the true predictive dialer expert. Call us today with any of your questions.
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