Keep presetting to your sprinklers, not your collections. | IAT SmartDial® Solutions

Keep presetting to your sprinklers, not your collections.

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With today’s technology, so many everyday tasks can be preset we hardly give them a second thought. We can preset our home sprinkling system and water our lawns without picking up a hose. Our heating or air conditioning can be set to always come on at the desired time. Coffee can start brewing before we wake up in the morning. Appointment reminders can popup on your electronic device.

Presetting predictability can help us in our everyday lives, but in collections, it can easily work against us. One area that needs constant evaluation and attention is your answering machine strategy.

If your answering machine messages become routine for the debtor, they will stop listening. They will know who you are without picking up the phone. Your phone call will be anticipated and ignored.

Taking a few steps can increase the effectiveness of your answering machine message capabilities:

  • Change the phone number that shows up on caller ID. If the same phone number keeps popping up on the debtor’s caller ID, it doesn’t take them long to add you to their “do not answer” list. If you have multiple phone numbers, use them. Also, debtors are more likely to answer a local phone number.
  • Change the time of day that you call the debtor.
  • Group the debtors into a calling list that you want to leave a specific message. Not all the accounts that you are calling fall into the same generic group. Target a specific category to hear a specific message. This may be payment reminders, demand for payment, or a simple message.
  • Change the voice of the answering machine message. Change the message from a female voice to a male voice and vice versa. You will see greater response from debtors.

The main thing to remember is to not become predictable. Avoid doing the same thing over and over again. If you follow the same routine people will stop listening to you.

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This article was written by David E

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