With today’s technology, so many everyday tasks can be preset we hardly give them a second thought. We can preset our home sprinkling system and water our lawns without picking up a hose. Our heating or air conditioning can be set to always come on at the desired time. Coffee can start brewing before we wake up in the morning. Appointment reminders can popup on your electronic device.
Presetting predictability can help us in our everyday lives, but in collections, it can easily work against us. One area that needs constant evaluation and attention is your answering machine strategy.
If your answering machine messages become routine for the debtor, they will stop listening. They will know who you are without picking up the phone. Your phone call will be anticipated and ignored.
Taking a few steps can increase the effectiveness of your answering machine message capabilities:
The main thing to remember is to not become predictable. Avoid doing the same thing over and over again. If you follow the same routine people will stop listening to you.
This article was written by David E