Monthly Archives: December 2011

Acronym City!

By Dave Rudd | Published: December 28, 2011
Recently, I was sitting next to our new ACA International CEO, Patrick Morris, and I asked him how he was adjusting to our industry and the new job. He said something similar to this, “I’m learning a lot each and every day. There is so much to learn, but I’m having fun.” So much to [...]
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3 Secrets to Collection Success

By Jeryl Smith | Published: December 27, 2011
Location, location, location – the 3 most important things in real estate. Have you heard this? If not, you’ve probably never bought a home. That is the first thing out of a realtor’s mouth. What you really want is a cozy family room, a big kitchen, a large master bedroom with separate walk-in-closets, new carpet, [...]
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How to juggle like a clown

By Mark Namba | Published: December 20, 2011
Managing a debt collection operation is like running a 3 ring circus for a Ringmaster. How would you handle all those lions, elephants and tightrope-walkers? Well, what I’d do is hire a lot of clowns to run each ring. Obviously, I am kidding. My circus would be as clown-free as possible. And certainly no clowns [...]
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Advice from the sidelines: How to win the game of collecting

By Paul Lowry | Published: December 16, 2011
Have you ever asked yourself, am I using my agents effectively? Here is some advice that you may receive from some agency managers: “Put agents on the dialer at 8:00 a.m. They can have a 5 minute potty break at 10:00 a.m. and lunch break from noon to 1:00 p.m. Then get them back on [...]
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Feinting Can Be a Good Thing

By Ray Fowler | Published: December 13, 2011
In any type of sporting event, the participant or team is going to be looking for a competitive advantage. For example, a pitcher will throw fast balls, curves and change-ups to confuse the batter. A fly fisherman will try a Woolley-Bugger one time and a nymph the next. The participants will feint one way and [...]
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