I break it, you buy it | IAT SmartDial® Solutions

I break it, you buy it

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What do you say when someone asks, “So what kind of work do you do?” Several years ago, I worked as the Operations and Data Processing Manager of a music company. My children couldn’t wrap their young minds around the concept of what I did, so they just told people I was a professional musician.

Later, while I worked as a computer programmer (not really a professional musician), it was invaluable to me when I could actually get someone else to look at my work. Of course, I would do testing to convince myself that my programs would function correctly in the “real world,” but I was too close to the software to get an objective view. I needed someone to put my programs through the wringer and use them in situations that I hadn’t even thought of. Little did I realize someday I would become that person.

Now, I break things for a living.

I ensure exceptional IAT technology one test at a time. Armed with a half-dozen computers, I put IAT’s product releases, new features and updates through the wringer, using different operating systems and scenarios. After rigorous testing, I either give the software my stamp of approval or send it back to the programmer for more work.

I focus on our clients’ needs. I meet with the rest of our Research and Development (R&D) team often to discuss our clients’ current needs and how we can best meet their business requirements. We also discuss industry and government standards, as well as leading edge technology and collections concepts that we can incorporate into our products.

I prepare approved technology for your use. For each CT Center new release, my job is to gather all the software components and get them ready for our technical support team to install. Each installation is monitored by a member of the R&D team, and their feedback is used to help us improve the process.

I translate “programmer speak” into English. When I’m not testing, building, meeting or planning, there’s always a seemingly endless amount of internal and external documentation to write. Not a big task? Have you ever tried translating technical notes from a computer programmer into actual language that a non-technical person can understand? Sometimes it is literally like translating from a foreign language into English. Clear, concise and complete documentation is critical to maintaining a successful product.

I rely on your positive (and negative) feedback. Our customers are very good at letting us know when our products experience hiccups of varying degrees. We also value input when people and products perform exceptionally well and your ideas for new innovations. We rely on client feedback to help us make stronger, faster, more helpful dialing systems.

So, what is it that I do? My job is to make sure that our dialing technology is the best in the industry by testing, building, updating, maintaining, communicating and documenting.

Now, when my grown children ask me what I do for a living, I just tell them I’m a professional musician.

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This article was written by Vic

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