Quite often, sports teams will have a “go-to” player. When there are only a few seconds left on the clock and the score is so close, this is the player that the team “goes to.” Your dialer is one of your “go to” players, especially when you’re trying to stay compliant with Federal and local laws.*
In an ideal world, you’d install your dialer and collection software and never worry about compliance again. But then, in that ideal world, you’d sing a happy working song and the birds and forest animals would clean your house for you. We live in the real world, but these tools can be a great help in staying compliant.
IAT’s dialer is very flexible. It has a lot of features that help you stay compliant. However, it’s not the features themselves that make the dialer one of your “go to” tools. Rather, it’s where the dialer is in the business workflow that gives it this distinction.
The dialer is the final arbiter of whether to call an account. As such, the dialer can override earlier decisions to help you stay compliant. For example, collection software packages manage accounts. Accounts are selected and sent to the dialer to be worked. The dialer might discard the account because the phone number is invalid or for some other criteria. When the dialer works an account, it might be delayed or skipped because the number is outside of the legal calling hours or in a restricted area code.
We try to keep the default settings as compliant as possible, but IAT dialing solutions are extremely configurable in this regard. Here are a couple examples:
If you have multiple lines of business, IAT dialing solutions allow many of these settings to be controlled per line of business.
Have your dialer help you stay compliant; it’ll make you happy. And, good news: You don’t have to know how to sing, and there aren’t any rats to kick out the door when you’re done.
*Remember that I’m not a lawyer, nor do I play one on TV.
This article was written by Dave S