IAT SmartDial, a leading provider of collection-specific predictive dialing technology, named John Roundy as Director of Client Services on Wednesday. This title change was effected to reflect Roundy’s position within the company as well as bring his title in line with his responsibilities.
Roundy, previously customer support manager at IAT, has proven dedication to the success of IAT’s customers through 12 years with the company, according to Dave Rudd, Senior VP of Finance and Administration at IAT SmartDial.
“John is a great asset to IAT,” commented Rudd. “He has a sound understanding of IAT’s products and services allowing him to quickly and expertly navigate customers through trainings, solutions, answers and software upgrades.”
As the Director of Client Services, he is tasked with management of IAT’s support team and oversight of all system installations and upgrades, CT Impact hosted dialing, customer training, and other client relations.
“Great technology without competent, helpful support is useless,” said Roundy. “We educate our customers to integrate IAT’s technology into their existing collection process to improve their productivity and collection success. Our customer support team works hard to teach and train customers and we’re always looking for ways to help them even more, including a customer training conference in Atlanta this October.”
Roundy said he looks forward to continuing the growth and improvement of IAT’s client services as well as contributing to customers’ collection success.
“We’ll not only show you how to make IAT’s technology work,” he added. “We’ll show you how to make it work well! IAT focuses on clients and what they need to stay productive and compliant in the collections industry.”
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