Date archive: August 2012
Feel the Power of Dial Ahead
IAT has been creating, designing, and improving predictive dialing systems for 26-plus years. Our company is constantly looking for ways, both big and small, to improve the efficiency of IAT’s dialing products. This constant search for better ways of doing things helps users improve the efficiency of their agents and their business. In many instances…
Cell Scrub … Don’t miss anything.
The title of my post is very true. If you don’t effectively scrub lists for cell phone numbers, look out! Your business dialing could quickly come to a screeching halt from the resulting legal trouble. How will you know if a debtor ported their landline number to a wireless one? How will you know if…
Are you being heard?
With regulations dictating almost every aspect of the collections process, it’s important to support the industry associations working to keep those regulations reasonable and beneficial for our industry. I recently wrote a blog post on DialerFan highlighting ACA International’s contributions to the industry; I could have written about NARCA or DBA International with as much…
To avoid being eaten: Eliminate the extra steps
“Vogons. They are one of the most unpleasant races in the galaxy. Not actually evil, but bad-tempered, bureaucratic, officious, and callous. They wouldn’t even lift a finger to save their own grandmothers from the ravenous Bug-Blatter Beast of Traal without orders signed in triplicate, sent in, sent back, lost, found, queried, subjected to public inquiry,…
What are my agents doing?
Activity not monitored is just that, activity. In the debt recovery business, activity is especially needful of careful supervision and monitoring. Federal and state legislation compliance requires critical agent training and supervision. What agents are doing and saying on the phone and how efficiently they are working are very important to their collecting success. IAT…