The title of my post is very true. If you don’t effectively scrub lists for cell phone numbers, look out! Your business dialing could quickly come to a screeching halt from the resulting legal trouble.
Cell phone scrubbing is key to your collection agency’s continuity when using a dialer. How do you know if your vendor is effective and really excluding ALL the cell phone numbers? Here are a few questions to ask potential (and current) vendors:
IAT SmartDial’s cell phone scrubbing feature effectively excludes cell phone numbers. We use lists provided by official government agencies and regularly update them. Scrubbing technology is integrated with our dialing, so it excludes numbers as it works through the accounts. Reports of excluded numbers are available in our site-premised system, so you can follow up with them. IAT provides a way to list cell phone numbers that are okay to contact with the dialer, as well as a list for non-cell phone Do Not Call numbers.
Make sure to contact your legal counsel for advice before deciding on a cell phone scrubbing vendor or strategy. In the mean time, contact IAT to answer your questions on available cell phone scrubbing features.
This article was written by Mark