Just like a driver needs a steering wheel, shifter, gas and brake pedal to operate their car’s engine, agents need Agent Access to operate their CT Center/CT Impact predictive dialing engine. This interface is conveniently installed on each agent’s workstation so that multiple agents can access the dialer at the same time.
Keep your collecting efforts running smoothly by effectively using your Agent Access engine.
Position Agent Access in your ideal spot. The placement of the Agent Access application is flexible, so you can choose where and how to display the interface. It can be run as a toolbar and placed anywhere on your desktop or docked to any edge of your computer screen.
Steer to the modes and activities you want. Select an Agent Type and List, and then start dialing:
Shift to a new dialing mode or agent type on the fly. Use the Change Mode button to quickly change any of the options above. The dialer will make the change as soon as waiting calls (if any) are handled.
Brake when you aren’t ready for another call. Notify the dialer to stop dialing for you if you are either in wrap-up or otherwise busy. The dialer will start dialing again as soon as you indicate you’re ready.
Carefully maneuver through accounts. Agent Access gives you additional features to help you with contacting, including the ability to
Agent Access is an agent’s command center. Use it to control the dialer operations that apply to you. Rest assured there is no speeding ticket for fast contacting. Only great results!
This article was written by IrfanKendra