change. It means learning something new, and then remembering all you learned and using it regularly. It sounds like a
LOT of work.
I’m not sure I want to tell the whole world this (it may put me out
of a job), but CT Impact training is easy. In fact, it’s so easy that most people catch on with just one session and very few follow up questions.
Most CT Impact trainings include three sections:
set up the “Screen Pop” which allows the dialer to look up accounts in your CRM as we transfer them to the agents. (20-30 online casino Minutes)
and prioritize them. (20-25 Minutes)
During the training we try to answer
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all of the questions or concerns you might have with the dialer. Confidence in using the dialer is very important. We want http://www.phpaide.com/?langue=en to make sure that everyone is comfortable using the dialer immediately after training is complete.
All of the training sections
come with their very own manuals, which are found on the HELP tab of the CT Impact website. This way everyone who uses CT Impact can go back and look at screen shots covered in the training. The agents and managers can
even get to the manuals for Agent Access and Manager Center from the HELP buttons in the programs. However, my goal is to make training easy and useful enough that they
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won’t need to use the manuals.
I can’t promise learning to use CT Impact won’t be a bit of work, but I can say it’s at least easy work.
This article was written by Elise