Do you feel ignored? It happens. Your agents might call a debtor several times with no answers or call backs. Or maybe they did answer the first time and agreed to a payment, but the scheduled time came and the money never appeared.
Persistence breaks down resistance, right? So you could have your agents keep calling the debtor. You could try calling at different times and use different agents to leave the message.
Or you could turn the tables and start ignoring them, too! Use IVR Messaging (IAT calls it IC) to keep giving the debtor opportunities to talk to an agent or make an automated payment, but let agents concentrate blackjack on contacting people who might not be ignoring you as much…yet.
How to successfully ignore your debtors:
Make sure to give them a chance to talk to an agent and provide multiple payment options (over the phone, online, through the mail or with an agent).
Ideal times to switch to IC:
When (if) the debtor starts talking to you or makes a payment, feel free to start talking to them again.
This article was written by Kendra