Being in the support department at IAT means I talk to customers all of the time. And that’s a good thing, for me at least. I would rather hear from people than not. If I don’t know something is happening—or not happening— I can’t help.
When you are deciding whether to contact IAT Support, it’s best to
err on the side of caution. Here is a list of reasons to call:
If you are unsure about making a change. It is better to call us to confirm a change than it is to allow the dialer to do something you did not intend. You might not like the results!
If you see
an error. Some errors are just a notification of reaching capacity or something that is not going to harm your dialer. However, other errors are an indication of a
larger problem. We need to know about the errors in order to correct them.
If you need training. It’s hard to utilize the dialer if you don’t know much about it. We are happy to provide training on the dialer. We want you to be comfortable with using it.
If you need an upgrade. You should be receiving regular newsletters from IAT and
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you might read about new features you wish to use. In some cases, this will require you to upgrade to
a newer version of CT Center. Let us know what
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it is you wish to use and we’ll tell you how to get it. (Note: Upgrades are included in CT Center support plans.)
If you are planning changes soon. Any major changes to your network or phone system may impact the dialer’s ability to run. In such a case, please notify us about your planned changes at least a week in advance. That way we can slotsies be sure to have the staff available at the time of the change.
If the dialer is not working. I know this seems like a no brainer, but sometimes it’s important to point out the obvious. Customer Support may not know the dialer has a problem, especially in the case of CT Center machines. Again, if we don’t know about it, we can’t fix it.
The bottom line is that it’s better to be safe than sorry. If you have a CT Center issue and you prefer
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6 a.m. to 6 p.m. MST. You can call any time. Our number is 800.646.5227.
If you have an urgent issue outside of our normal office hours, please call 800.646.5227. Follow the prompts for after hours support and a technician will be paged to assist you.
This article was written by Elise