IAT SmartDial: 27 years of collection specific dialing technology excellence

IAT SmartDial celebrates its 27th anniversary March 6th, 2013. IAT’s co-owners attribute the success and longevity of their company to a variety of factors—hard work, dedication, fantastic employees, vision, top-notch technology, smart and loyal customers, and sound financial stewardship.

IAT, a Utah-based company, was founded in 1986 by Scott and Kent Sorensen. A pioneer in the computer telephony industry, IAT is focused on creating the most efficient productivity-enhancing collection tools.  Some of the collection-specific technologies developed include

• Interactive Communications (IVR) (site premised, 1986; cloud-based 2004)
• True Dynamic Predictive Dialing (site-premised, 1988; cloud-based 2007)
• Appointment reminders for healthcare  (1990)
• Answering machine detection and control (1986)
• Compliance features, including right time of day controls based on area code (1986) and zip code (2010), cell phone scrubbing (2011), call recording (2004), and duplicate call control (1986)
• Site-premised/cloud-based hybrid solution (2009)

“IAT takes a proactive approach to developing tools for the collection industry,” said Randy Cooper, IAT co-owner and President/CEO. “We pay particular attention to industry trends, possible regulations and customer feedback when determining the new direction of our features and software. The result is first-rate, intuitive technology for the collections industry.”

IAT provides compliance capable hosted, site-premised and hybrid dialing solutions for collection organizations of all sizes.

“I am proud of how diligent IAT’s employees work,” said Dave Rudd, IAT co-owner and Sr. VP of Finance & Administration. “They are fantastic. I am deeply grateful for the loyalty and tenure of our clients and vendor partners. IAT works hard to provide up-to-date technology with compliance capable features. Thank you for your trust in us.”

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