Whether you have 4 agents, 40 or 400, investing in dialing technology will increase your productivity and collecting power. However, if you’re not paying attention, you may get sticker shock when your bill arrives at the end of the month. In an earlier post, I addressed the importance of making a dialer budget—and sticking to it. Now I’m back to give you a few more pointers. Then you can get a realistic idea of what you can afford.
Here’s a quick reminder of the steps to effective dialer use:
You can successfully dial on any budget. Keep your plans realistic and you’ll reap the benefits of greater productivity without blowing your budget. Below are a few examples of what you can do with your cloud-dialing budget.
Consider whether cloud-based dialing is the right solution for you. Cloud-based isn’t your only dialing option. Collection organizations with varying budget sizes sometimes find a site-premised system is more cost-effective—especially when looking at long-term costs. One benefit of ownership is you’re not limited to a set number of minutes a month.
A new IAT white paper explains the considerations between cloud-based and site-premised dialers, including the cost, so you can make an informed decision. Download IAT’s free white paper now and find out which dialer is the best option for your organization. You might find a solution with a bit more wiggle room in your dialer diet.
This article was written by Jenna Bowman