Every industry has a set of unique terms, and the ARM industry’s language is no different. At IAT we sometimes use terms that are not necessarily the industry standard. But we use these terms to clarify what sets IAT’s collection-specific technology apart from the competition. Here are a couple of examples:
Industry term: IVR or Blast Messaging
IAT’s equivalent: Interactive Communications (IC)
IVR Messaging generally means an automated system calling a list of phone numbers and delivering the same prerecorded message to every answering machine or live contact. While IAT can perform this limited and somewhat archaic function, our Interactive Communications is a big improvement over typical messaging technology. Not only can we deliver a message, we can insert the called party’s name, account number or other specific account information into the message. In addition, we can ask for verification of identity, present the called party with the option to talk to an agent or make an automated payment. A possible IC definition: Interactive Communications is IVR Messaging on steroids.
Industry Term: Predictive Dialing or PD
IAT’s equivalent: True predictive dialing, dynamic dialing or just predictive dialing / PD
Another loosely used term in the collections industry is PD or Predictive Dialing. While IAT frequently uses the same terminology, our Predictive Dialing is so much more, which is why we’ve started to clarify it with the terms “true” and “dynamic.” Others define predictive dialing as loading account information into the dialer and manually assigning some arbitrary number of phone lines (also called “dialing resources”) for Find out more about our school cancellations Curriculum and future plans for Witton Middle School. the dialer to use each time it attempts to find a live contact for an agent.
for optimum efficiency.
If your dialer manager is constantly making adjustments to your predictive dialer or if you are frustrated by leaving the same IVR message for every account on the list—give your IAT sales representative a call and arrange a demo of a true predictive dialer or more efficient IVR messaging solution. Or visit this webpage for additional information about your options.
This article was written by Ray