The Flux Capacitor of True Predictive Dialing | IAT SmartDial® Solutions

The Flux Capacitor of True Predictive Dialing

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If I had a superpower I would choose time travel, like Hiro Nakamura who bends time and space in the TV Series Heroes. I’d love living in a different time period, where everyday life was a little simpler. And who wouldn’t enjoy having that omniscient feeling of knowing what the future holds while everyone else remains ignorant.

In every time travel story the characters use a different means of getting there, but the most iconic time machine is Doc Brown’s 1981 DeLorean equipped with the revered Flux Capacitor. 

The Flux Capacitor is a one-of-a-kind device invented by Doc Brown, and it’s the key to their whole adventure. Doc explained the origin of his invention to Marty, “November 5, 1955! That was the day I invented time-travel. I remember it vividly. I was standing on the edge of my toilet hanging a clock, the porcelain was wet, I slipped, hit my head on the sink, and when I came to I had a revelation! A vision! A picture in my head! A picture of this! This is what makes time travel possible: the flux capacitor!”

I don’t know exactly how the Flux Capacitor works. But I do know that without this sophisticated piece of technology my dream of time-travel would never be possible.

True Predictive Dialing is another amazing technological advancement. But this one actually exists outside of Hollywood.  IAT’s predictive dialing algorithms are complicated and I don’t fully understand them, but all the calculations and processes involved add up to what we call Dynamic Resource Allocation, upon which True Predictive Dialing hinges.

Dynamic Resource Allocation is the most efficient way to run your predictive dialer. Generic dialers usually run on what we call “static” resource allocation. This means the manager arbitrarily decides upon the amount of dialing lines to use each time the dialer begins searching for a live contact to connect to an agent. The data is inputted for a list or group of agents, and then the dialer starts to dial. The dialer will simply “do as it’s told” and uses x number of phone lines to attempt reaching a live person on the other end until the Manager manually changes it.

Compare that to IAT’s predictive dialer with Dynamic Resource Allocation. Your managers still have the ability to tell the dialer how to dial, but this machine pays attention and makes very smart decisions regarding the number of phone lines to use before your managers could even notice. All they see is the steady stream of calls to agents and very few calls placed on hold.

Take away the flux capacitor and the DeLorean is just a car. Dynamic resource allocation is the flux capacitor of true predictive dialing—without it all you have is automated dialing.

Contact IAT for a demo of our True Predictive Dialer and discover the difference dynamic dialing can have for your business.


This article was written by Jenna Bowman