Here at IAT SmartDial, we’re on the leading edge of ARM industry technology—our focus is to improve the collection process, save you money and promote compliance. One innovative feature in our latest software release (CT Center 8.1), Agent Call Control, makes it simple and efficient for collectors to transfer answered calls.
The initial answering agent isn’t always a call’s final destination. For instance, an agent may need to transfer the call to Legal. Or they might want to use an Interactive Communication (IC) message for an automated credit card payment. Or maybe the agent needs to transfer the call to the agent originally working the account. With Agent Call Control agents can quickly transfer the call without losing their dialer audio connection.
Transfer dialer calls easily from the agent toolbar. The transfer menu options are based on the manager’s preferred settings for that agent. There are several main choices for the transfer destination:
Account recovery is a demanding industry; SmartDial can make it easier and faster to recover funds through new innovations like Agent Call Control, which allows agents to maintain their dialer audio connection while transferring calls. Ask your IAT support specialist how you can upgrade to the latest in dialing technology.
This article was written by Vic