Do you ever wonder if your IVR messages are being received by the correct person? IAT has several dialogues that require the listener identify themselves as the right party before the dialer will speak its message or take another action. Consequently, you can be more confident in your message recipient.
IAT’s basic right party identification message is set up like this:[/text_box]
Once the person selects a number, the dialer will respond accordingly. For instance, it might speak a message requesting the listener find the right party. Or it might provide the listener a phone number the right party can call when they do become available.
If the right party is identified, IAT has several options available for the dialer’s next action:
Speak a call back number or give them the option to speak to a representative.
Speak a demand for payment. You can provide options here, too (pay by credit card/electronic check or transfer to an agent to schedule payments).
If an answering machine is detected or if there is no response to the identification process, a simple message without personal information can be left.
So how can a right party identification message be useful? While I am not legal counsel (please consult your own counsel before starting any IVR campaign), I believe right party identification could help overcome many regulation challenges concerning messages. You could try using it in a variety of ways, including the following:
Need to send IVR messages, but want to know they’re being received by the correct party? Give right party identification messages a try.
This article was written by Paul