Studies have shown that effective multi-tasking doesn’t really exist. You can’t actually do two demanding tasks simultaneously without significantly affecting your performance on both. Instead, people engage in “switch-tasking,” rapidly shifting attention from activity to activity.
Short-order cooks might make switch-tasking appear easy when juggling all those different meals, but the more tasks you have to manage, the harder it becomes. Something is bound to get forgotten and burned. I frequently take on too many tasks when cooking. At some point, I usually have to call for help with something—or several things.
Collection Managers have a lot to juggle, too. With so much effort required to keep collection efforts going smoothly, mundane tasks may quickly burden any collection manager’s workday. IAT’s dialer includes numerous features that help streamline management activities, so you can concentrate on the most important job—helping agents succeed.
Below are a few features IAT has developed to simplify your workday:
Even without the other tasks, monitoring and helping agents can still be difficult. IAT offers a variety of features to focus agent management where it’s needed, including the following:
This article was written by Kendra