A few weeks ago I had a reunion with my business associate, John, and my former coach, Ron, from yesteryear. Most of the conversation was about the good ol’ days and what we are currently doing—it all came down to the same handful of fundamentals in life and business that always seem to work for us. It seems that in life, whether personal or professional, it all boils down to understanding the basics.
I asked Coach Ron what basic ingredients he used to be such a success in football. “I always understood my team and the individuals within it,” was his response. “I understood my competitor’s game plan. And we played within the rules of the game.”
Once he had a solid understanding of these basics, that’s when the real fun started—drawing and executing a game plan. “I always put a twist of my own in the mix and added some trick plays that would break the game wide open,” he added. But without first understanding the basics, his strategies wouldn’t have been as successful.
This advice can be applied to daily operations in the Recovery Industry. The list of basics, which most of you do follow and understand, includes:
I’m going to focus on #5, applying understanding of dialing tools to your daily operations. Here’s a quick overview to understanding Enghouse Interactive’s outbound dialing product—the True Predictive Dialer, SmartDial.
If you want to learn more about how SmartDial can bring you and your team results, give me a call.
This article was written by Mark