Automate your dialing strategy with Calling Periods | IAT SmartDial® Solutions

Automate your dialing strategy with Calling Periods

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I love to cook, and I enjoy our new gas range and oven. Turn on a range burner and it quickly heats up to the desired level. Turn it off and it cools down quickly, too. Set the oven temperature and it beeps when that temperature is reached so you can put in your cake or your roast.

There are also advanced features, some of which I have no idea what they do. One advanced feature that I do like, however, allows the oven to turn on at a specific time, change temperature for a length of time, then turn off at another predetermined time. Now my wife or I can prepare a meal in the morning, put it in the oven, set the timer and temperature, and then come home to a hot meal ready to come out of the oven.

A similar technology allows IC dialers to turn lists on and off at specific times during the day on specific days of the week. The “calling periods” feature can be set for an entire calling service or for any IC dialing list. Say you want List A to dial Monday from 1:00 pm to 4:00 pm, Wednesday from 9:00 am to Noon, and Friday from 6:00 pm to 8:00 pm. It’s easier than setting the start and stop time on my oven. In fact, you can also assign the minimum and maximum number of dialers to use and the list priority compared to other lists that may be running concurrently.

Now you can scatter your dialing hours throughout the week to find people home. If you are using a dialogue that allows a transfer to an agent then you can make sure that dialogue runs when appropriate agents are available to take calls. If lists are built according to geographic location, type of receivable or other specialized criteria, those lists can be targeted on specific days at specific times.

Just like my oven can be set to cook at the right temperature for the right amount of time, your dialer can be set to maximize your contacts by targeting specific lists by day and time. Bon appetit.


This article was written by Vic