Have you noticed your agents getting that drowsy look around the office? I’ve seen some people get the “deer in the headlights”, wide-eyed look throughout the day. Why might this be the case?
Many customers call into IAT Support about the hold music causing agents to be easily bored and then driving their managers insane. I know I’m guilty of being distracted when the music is too soft or relaxing. Some studies have shown that playing music increases worker productivity by 5 or even 15 percent. Higher percentages were shown when workers liked or chose what they listened to. Read More
Who needs 25+ years of experience? YOU DO!
Just this week I exchanged emails with an old business associate. These emails sparked a journey through my memory of the past 20+ years. You see, I was communicating with Kent Sorensen, one of the original founders of IAT. Kent and Scott, twin brothers, sat around a table during lunch one day writing down business ideas on a napkin. IAT was born on March 6, 1986 as a direct result of the business ideas on that napkin.
Jeryl Smith, Director of Operations and Product Manager joined IAT in 1987. Randy Cooper, President and CEO, joined IAT in 1989 and I joined IAT the following year, 1990. This equates to an Executive board with 64+ years of collection industry-specific predictive dialer and IVR solutions experience! Read More »