The SmartDial® concept was pioneered by twin brothers, Scott and Kent Sorensen, when they founded what is now known as IAT in 1986. They were among the first in the World to recognize the productivity advancements made possible by linking computer technology with the telephone, and they were the first to design automated telephone contacting technology tailored specifically for the collection industry. IAT is a privately held company headquartered at the base of the beautiful Wasatch Mountains in Salt Lake City, Utah.
Productive & Profitable Relationships
IAT maintains strong customer relationships throughout the U.S., Canada and South Africa. We are the leading provider of call center solutions to members of ACA International (American Collectors Association), NARCA (National Association of Retail Collection Attorneys), DBA International (Debt Buyers’ Association), GRCA (Government Revenue Collection Association) and various collection organizations worldwide. We also are members of the Utah Technology Council.
Advanced Technology
Since our inception, we have devoted significant annual resources to technological improvement and product enhancement. Our Research and Development Department consists of the most experienced professionals in the debt collections industry who understands the business of debt recovery and the technology needed for successful collections campaigns. Our award-winning predictive dialer and IVR systems continually rank among the top call center technology solutions. We make the same technology available through hosted services.
Helping Customers Achieve Results
A variety of educational and networking opportunities include: Online, On-site, On-campus and Regional Training programs. Training and user conferences, monthly newsletters and the IAT Web site provide customers with product innovations, promotional offers, technical tips and customer success stories. It is an unmatched set of resources that aid our Customers in improving their operations and achieving a greater return on their dialer technology investment.
Partnering for Success
Decades in business equates to a strong network of industry partnerships. Our partner companies offer SmartDial® users additional benefits exclusive to IAT customers. One example is access to the lowest telecom rates available. The Preferred Vendor Partner Program offers both recognition and incentives for assisting in IAT’s growth. When you partner with IAT, you partner with our network.
“January was a great month—our best month in 5 years. Our revenue was up 30 percent over what we had been running. I think a lot of that has to do with the dialer.”
Steve Hall, Executive VP Venture Financial Services, Inc.
The SmartDial® Pioneers
The SmartDial® concept was pioneered by twin brothers, Scott and Kent Sorensen, when they founded what is now known as IAT in 1986. They were among the first in the World to recognize the productivity advancements made possible by linking computer technology with the telephone, and they were the first to design automated telephone contacting technology tailored specifically for the collection industry. IAT is a privately held company headquartered at the base of the beautiful Wasatch Mountains in Salt Lake City, Utah.
Productive & Profitable Relationships
IAT maintains strong customer relationships throughout the U.S., Canada and South Africa. We are the leading provider of call center solutions to members of ACA International (American Collectors Association), NARCA (National Association of Retail Collection Attorneys), DBA International (Debt Buyers’ Association), GRCA (Government Revenue Collection Association) and various collection organizations worldwide. We also are members of the Utah Technology Council.
Advanced Technology
Since our inception, we have devoted significant annual resources to technological improvement and product enhancement. Our Research and Development Department consists of the most experienced professionals in the debt collections industry who understands the business of debt recovery and the technology needed for successful collections campaigns. Our award-winning predictive dialer and IVR systems continually rank among the top call center technology solutions. We make the same technology available through hosted services.
Helping Customers Achieve Results
A variety of educational and networking opportunities include: Online, On-site, On-campus and Regional Training programs. Training and user conferences, monthly newsletters and the IAT Web site provide customers with product innovations, promotional offers, technical tips and customer success stories. It is an unmatched set of resources that aid our Customers in improving their operations and achieving a greater return on their dialer technology investment.
Partnering for Success
Decades in business equates to a strong network of industry partnerships. Our partner companies offer SmartDial® users additional benefits exclusive to IAT customers. One example is access to the lowest telecom rates available. The Preferred Vendor Partner Program offers both recognition and incentives for assisting in IAT’s growth. When you partner with IAT, you partner with our network.
Meet the SmartDial® Solutions TeamSmartDial® Careers