ARM Industry Focused Technology

Scott and Kent Sorensen—pioneers of computer telephony integration (CTI) and IAT’s founders—designed the first automated telephone contacting system tailored specifically for the collection industry. Founded in 1986, IAT continues to concentrate on improving contacting productivity and collections profitability for the ARM industry.

IAT’s current owners, Randy Cooper and Dave Rudd, were company veterans when they acquired IAT, a Utah-based company, in 2003. They were instrumental in creating the first generation CT Center dialer (released in 2001), which utilized a single Windows^®-based operating system and more than doubled the capacity of the original system.

Today, IAT has hundreds of site-premised customers throughout the U.S., Canada and the Bahamas, and a rapidly growing cloud-based clientele.

Expertise and competitive edge

IAT’s team boasts top-notch technology and customer support eager to help you every step of the way.

Advancing first-rate dialing technology from customer feedback. Each of IAT’s R&D directors brings more than two decades of collection-specific technology experience to the management of their team. They strive to provide technology designed specifically to meet industry standards and needs of the end user. Because our product is designed to meet the needs of our customers, feedback is crucial in steering IAT’s product development.

Tailoring our solutions to meet your company’s needs. IAT focuses on making collections easier and more effective for ARM agencies. We design our predictive dialing and IVR Messaging solutions to fit your unique contacting model and maximize productivity. Tailored technology makes implementation easier and can be adjusted as your company evolves.

Improving your collecting productivity with automated technology. In the collection industry, wasted time is money not collected. IAT compliance capable dialing tools simplify agents’ jobs while keeping them talking and collecting.

Achieving success with expert help. From initial setup to ongoing training and prompt issue resolution, IAT’s Customer Support experts help each customer attain the knowledge and tools they need to meet—and exceed—their contacting goals.

Partners in success

We carefully select partners whose technology complements our dialing solutions and integrates seamlessly to bring you greater success. IAT’s partner companies offer customers additional exclusive benefits and help maximize collection performance.