Our Team | IAT SmartDial® Solutions

Decades of Developing SmartDial® Solutions

IAT employs the most capable and talented team of collection technology experts on the planet. And we’re eager to apply our collective decades of expertise to your bottom line.

 

Randy Cooper, Director of Technologies, concentrates on providing customers with dialing technology that naturally integrates into the way they do business and still drastically increases revenue. As former Vice President of Research and Development, Randy has more than 20 years of telephony and systems integration experience. He continues to direct the Research and Development team to provide a variety of first-rate, fully integrated products and services that cater to IAT’s diverse customer base.

Jeryl Smith, Director of Operations and Product Manager, is aware of client and industry needs and strives to make products easier to use and more functional for everyone. He has been involved in client support and product development since the mid 1970s and knows the importance of excellent client support services. Jeryl has 36 years in the client support and software development field—25 of those at IAT. He understands the finer points of interactive dialogues and the best methods to communicate interactive concepts over the telephone.

Ray Fowler, Director of Sales & Marketing, joined the IAT team with more than 20 years of experience in technology sales, product management, corporate planning and personnel management. He concentrates on combining IAT’s Sales and Marketing efforts to provide customers with the products and services that will increase collections revenue using dialing technology. Ray welcomes the challenge of meeting their needs with IAT’s flexible products tailored to their specific requirements.

John Roundy, Director of Client Services, likes helping the customer become more successful with IAT’s products and services. He leads a team of experts that provide outstanding service and installation for all IAT customers. With 14 years of experience in the customer service field, eleven of those years spent managing large call centers. John knows how to keep his department running smoothly.

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