Agency IVR Messaging | IAT SmartDial® Solutions

Agency Solutions

CT Impact Interactive Communications – a Cloud-based SmartDial® Solution

Your agents’ dialing assistant. Maximize your dialing power with IAT’s Hosted Interactive Communications (IVR Messaging). The dialer will make the outbound calls your agents don’t have time to handle and generate inbound callbacks for them.

Contact all your inventory, scrub new business lists and find the accounts that are ready to pay. Also, use IVR messages to identify the right-party, give payment options and more. Reach accounts by phone during the day, after hours and on weekends.

Time-saving features: When an agent receives a transferred IC call, use IC Agent for a screen pop of key information (rather than a traditional “whisper transfer”) to save time and reduce hold time. Also, use the Leave Message feature to send any transferred answering machines back to the dialer to leave the message.

Message and delivery confidence: Guarantee you have a perfectly-left answering machine message every time with IAT’s message lay-in. Design your own messages or choose from dozens of professionally recorded messages, which  include verbiage directed toward:

  • Right-party identification
  • Broken promises
  • Payment reminders
  • Payment arrangements
  • Automated payments
  • Pre-collect services

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Call toll free, for more information 1-800-574-8801