CTR Lite Call Recording: CT Center’s call recording solution
CTR Lite adds integrated call recording features to the CT Center Predictive Dialer. Record, index and store calls for later retrieval via a web browser. Managers and agents can easily record calls for quality control, training purposes, productivity analysis, feedback, statistics and legal security.
CTR Lite Features:
Supports up to 48 simultaneous recording ports
Web browser interface
Replay recordings on a standard media player
Allows the following search criteria for recorded calls:
Date and time
Dialed number
Caller ID
Extension
Agent
Account number
Client
Upgradeable to Include:
Recording of all office (PBX) calls
Additional (more than 48) recording ports
Off-system archiving capability
Extended call recording rules
Advanced modules:
Performance evaluation, grading
Screen capture
Coaching software
Agent portal
Register for a Free Web Demonstration of CT Center and its many intuitive features and benefits.
Call toll free, for more information 1-800-574-8801
"You guys truly do walk on water as far as I'm concerned! We just love CT Center, your support is excellent and I tell everyone I know what a fantastic dialer you have!"
Becky Baumann, Collections Manager Morgan & Pottinger, P.S.C.
Smart Solutions, Smart Implementation, SmartDial®
CTR Lite Call Recording: CT Center’s call recording solution
CTR Lite adds integrated call recording features to the CT Center Predictive Dialer. Record, index and store calls for later retrieval via a web browser. Managers and agents can easily record calls for quality control, training purposes, productivity analysis, feedback, statistics and legal security.
CTR Lite Features:
Upgradeable to Include:
Register for a Free Web Demonstration of CT Center and its many intuitive features and benefits.
Call toll free, for more information 1-800-574-8801