Agency Solutions

DataWarehouse – Gain valuable insights into your collecting process

Your agency’s key to more useful dialer information. Turn your dialer’s data into tools and reports that can improve the way your agency does business. With IAT’s DataWarehouse Interface, gain access to ALL of CT Center’s stored information about your agent,account and call data.

IAT’s DataWarehouse Interface will trasfer the data to a separate server and into your SQL database where you can easily access, view and manipulate it.

Compile and compare a variety of data including

Agent Data: Agent Results, Agent Activity, Interactive Communications Stats & Results
Account Data (phone number): Account History, List Statistics
Call Data (in/out): Inbound Call Data, Average Call Length, Average Wrap-up Time, Talk Time Data, Call Duration, Call Results

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