Predictive Dialer – Maximize agent contacting power
Your agents’ automated co-worker. Profit from increased collecting power when you focus agents’ time on talking to contacts—use IAT’s predictive dialer for the finding and calling. Collection-specific SmartDail features can mimic what your best agents would do if dialing manually and further increase dialer efficiency.
- Agent Access: Tailor the collecting experience. With five dialing modes, a flexible toolbar display and agent-entered call results, agents can tailor the collecting experience to meet their needs.
- Manager Center:Monitor agents and lists. Supervise your agents’ collecting activities with IAT’s real-time management tools, including monitoring/coaching/conferencing, color-coded at a glance status screens and CTC messaging. Prioritize lists and control agent workflow with list groups.
- Control Center: Manage daily dialer operations. Direct CT Center server operations from your desk; including automated list creation and call routing. Choose from a variety of pre-made reports or create your own using any data collected by the dialer.
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