Your agents’ automated co-worker. Profit from increased collecting power when you focus agents’ time on talking to contacts—use IAT’s predictive dialer for the finding and calling. Collection-specific SmartDail features can mimic what your best agents would do if dialing manually and further increase dialer efficiency.
Agent Access: Tailor the collecting experience. With five dialing modes, a flexible toolbar display and agent-entered call results, agents can tailor the collecting experience to meet their needs.
Manager Center: Monitor agents and lists. Supervise your agents’ collecting activities with IAT’s real-time management tools, including monitoring/coaching/conferencing, color-coded at a glance status screens and CTC messaging. Prioritize lists and control agent workflow with list groups.
Control Center: Manage daily dialer operations. Direct CT Center server operations from your desk; including automated list creation and call routing. Choose from a variety of pre-made reports or create your own using any data collected by the dialer.
Register for a Free Web Demonstration of CT Center and its many intuitive features and benefits
Call toll free, for more information 1-800-574-8801