Attorney Solutions

IAT Will Apply Two Decades of Collection Systems Expertise to Your Bottom Line

Agent headset. Increase agent productivity by 300% over manual dialing by using IAT's collections-specific dialer. An auto dialer differs from predictive dialers, which are much more sophisticated. Stop imagining what a 300% increase in talk time could do for your business. Allow our team to provide your team with a steady stream of answered phone calls. IAT’s SmartDial® predictive dialer solutions automatically pace the dialing, each time a call is completed another call is ready to be answered.

CT Center Predictive Dialer – IAT’s SmartDial® Solution

When it comes to predictive dialing, there’s dial, and then there’s SmartDial®. With IAT’s CT Center Predictive Dialer, you’ll enjoy immediate productivity improvements, decades of collection systems expertise and more. Learn More

CT Center Inbound: IVR Call Answering and Routing

Automatically answer and route calls to agents who are logged onto the dialer as available to receive inbound calls. Real-time integration (RTI) enables routing based on predetermined criteria, and after office-hours and/or busy agent features allow debtors to select payment options or pay by phone 24/7. Learn More

CT Center IC Outbound: IVR Messaging

Consistently contact a large volume of accounts during all legal calling hours, without additional human resources. Using the IC Outbound IVR Messaging feature, accounts can be worked and debts collected with little or no agent intervention. Learn More

CTR Lite Call Recording: CT Center’s call recording solution

Record, index and store calls for later retrieval via a Web browser. Managers and agents can easily record calls for quality control, training purposes, productivity analysis, feedback, statistics and legal security. Learn More

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