Attorney Solutions
CT Center Predictive Dialer – The SmartDial® Solution for collection attorneys
IAT has spent over two decades refining its predictive dialer technology for the specific needs and intricacies of law firms and attorneys specializing in debt collection.
With IAT’s CT Center Predictive Dialer, you can expect to:
- Train agents how to use the dialer in 30 minutes or less
- Increase revenue significantly over the amount you’re currently collecting
- Do business your way, due to industry-specific product design
- Interface seamlessly with any data source
Key Features and Benefits include:
Agent Workstation
Agent workstations run on Windows® 2000 or newer versions in four different agent dialer modes: Power, Passive, Preview and Predictive. Reports are enhanced with agent-entered call results.
CTR Lite Call Recording
Record, index and store calls connected to a CT Center agent. Retrieve recordings via a Web browser. Easily add recording capability for more agents. Multiple vendor interfaces and additional recording and performance management tools are available.
Call Blending
Allows agents to maximize talk time by taking both inbound and outbound calls while logged onto the dialer.
Skills-based Routing
Distribute outbound and inbound calls to the right agent at the right time. Base routing on account balance, age, client ID, agent skill and/or assignment, language, DNIS or other user-defined criteria. Increase returns by routing calls based on what works for you.
Real-Time Host Integration
Maximize productivity as real-time information exchange occurs seamlessly between host data source and the dialer. Check with your host vendor or IAT for availability.
Transfer Anywhere
Minimize expansion costs with Transfer Anywhere. Transfer any CT Center call to any phone off the dialer.
Register for a Free Web Demonstration of CT Center and its many intuitive features and benefits.
Call toll free, for more information 1-800-574-8801