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CTR Lite Call Recording: CT Center’s call recording solution

CTR Lite adds integrated call recording features to the CT Center Predictive Dialer. Record, index and store calls for later retrieval via a web browser. Managers and agents can easily record calls for quality control, training purposes, productivity analysis, feedback, statistics and legal security.

CTR Lite Features

  • Supports up to 48 simultaneous recording ports
  • Web browser interface
  • Replay recordings on a standard media player
  • Allows the following search criteria for recorded calls:
    • Date and time
    • Dialed number
    • Caller ID
    • Extension
    • Agent
    • Account number
    • Client

Upgradeable to Include:

  • Recording of all office (PBX) calls
  • Additional (more than 48) recording ports
  • Off-system archiving capability
  • Extended call recording rules
  • Advanced modules:
    • Performance evaluation, grading
    • Screen capture
    • Coaching software
    • Agent portal

Register for a Free Web Demonstration of CT Center and its many intuitive features and benefits.
Call toll free, for more information 1-800-574-8801

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    Experiencing the Benefits of SmartDial®

  • “Something I like about CT Impact is the ease of use. The website allows us to streamline our accounts. We can target customers any way we want with the many messages we have. And I can train somebody to use the product in under 10 minutes.”
    Robert Verhage, Manager of Credit & Collections
    StarTex Power