Smart Solutions, Smart Implementation, SmartDial^®

CTR Lite Call Recording: CT Center’s call recording solution

CTR Lite adds integrated call recording features to the CT Center Predictive Dialer. Record, index and store calls for later retrieval via a web browser. Managers and agents can easily record calls for quality control, training purposes, productivity analysis, feedback, statistics and legal security.

CTR Lite Features

• Supports up to 48 simultaneous recording ports
• Web browser interface
• Replay recordings on a standard media player
• Allows the following search criteria for recorded calls:
  • Date and time
  • Dialed number
  • Caller ID
  • Extension
  • Agent
  • Account number
  • Client

Upgradeable to Include:

• Recording of all office (PBX) calls
• Additional (more than 48) recording ports
• Off-system archiving capability
• Extended call recording rules
• Advanced modules:
  • Performance evaluation, grading
  • Screen capture
  • Coaching software
  • Agent portal

Register for a Free Web Demonstration of CT Center and its many intuitive features and benefits.
Call toll free, for more information 1-800-574-8801