CT Center IC Outbound: IVR Messaging
Generate hundreds of qualified callbacks with IC Outbound (IVR messaging). You can consistently contact a large volume of accounts without additional human resources. During office hours, an IVR message with a transfer option allows contacts to speak to an available agent immediately, or it leaves a number for them to call back at their convenience.
Send thousands of professionally recorded interactive voice messages during all legal calling hours. Using the IVR Messaging right-party identification option and an IAT partner’s payment verification service, accounts can be worked and debts collected without agent intervention.
Automated payment options, payment reminders and demand for payment messages are just a few of the ways that IC Outbound dialing technology can be used to do the work of multiple agents, for a fraction of the time and cost.
Additional outbound features enhance productivity:
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