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IAT presents DIAL-OLOGY: a study in predictive dialing at ACA Int’l 75th Convention

July is an exciting month for many reasons—celebrating Independence Day with parades barbecues and fireworks, long summer days of sunshine, etc. At IAT, we are excited for July each year because it brings the annual ACA International Expo. This is one of the main events for ARM professionals across the country and we look forward…

Dialer Purchasing Guide Published by IAT

A complimentary white paper published this week by IAT SmartDial, “7 Questions to Ask Before Selecting Your Next Dialing Technology,” aims to give collection organizations an objective, helpful purchasing guide. “If your only pre-purchase question is ‘How much will this cost?’ you’re jeopardizing your company’s success,” said Ray Fowler, IAT Sales & Marketing Director.  “An…

Compliant cell phone contacting technology released by IAT

IAT announces the release of SmartCellTM, a manual dialing application developed for contacting cell phones. “Today’s regulations regarding cell phones and dialers don’t need to hinder your productivity,” said Dave Rudd, IAT co-owner and Sr. VP of Finance & Administration. “We’ve seen too many agencies that, in an effort to stay compliant, have allocated additional…

White paper reveals differences in predictive dialer choices

IAT recently published the white paper “What is True Predictive Dialing?” to inform collection agencies regarding variations in technologies and the potential benefits and challenges of their dialer selection. “The generic label ‘predictive dialer’ is very misleading, especially within the ARM industry” said Ray Fowler, IAT Sales & Marketing Director. “Collection managers are frequently frustrated…

White paper reveals facts about dialing solutions

IAT provides the facts about the ARM industry’s dialing technology options in a white paper, “Site-Premised vs. Cloud-Based: A Guide to Choosing the Right Dialer.” “Many companies base their dialing solution choice on trends or misinformation,” said Ray Fowler, IAT Sales & Marketing Director. “Those same companies might later find their choice was too expensive…

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