Author Archives: Dave C

Streamline your call center with a fully blended system

A long time ago I worked in a call center that had two gymnasium sized sections divided by file cabinets and a few modular walls. On one side were the outbound agents; the other side was for inbound agents. This type of setup always struck me as odd… After all, a phone call is a [...]
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Keep skidding and crashing to a minimum: do your research before investing

I recently found myself in need of a new tire for my motorcycle. Knowing that motorcycle tires are often more expensive than car tires, I figured I would opt for the cheap ones. After all, I only ride 1 or 2 days a week (about 300 miles total). What an education I got in researching [...]
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Portable Watermelon Cooler

Sometimes late at night, when I lay awake in bed staring at the little sparkly-glow glitter paint my wife put on the ceiling, I ask myself strange questions like, ”why is ethylenediaminetetraacetates the longest word in Scrabble?” The other voices in my head shouted “who cares” and “why do you even know that bit of [...]
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The cost of lost productivity

I’m on a crusade this year to be more productive, to get more things done, and to be more organized. One of the least productive things I do during the day is sort through my emails. Getting through my daily emails has been a lot like peeling an onion – lots of layers and sometimes I find myself weeping. I used to think that I had an efficient system managing all the miscellaneous emails coming in and going out; I assigned them to special folders and added tasks based around them. Boy was I wrong! I think I spent more time than usual last year trying to find email threads/conversations that spanned more than six months; with more than 10,000 emails last year it was like finding the proverbial needle in a haystack – even with search tools!
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