Author Archives: Dave Rudd
Modernization of TCPA – Act Now!
Last week was a “banner week” for the ACA and the entire Asset Recovery industry. The Mobile Informational Call Act of 2011 was introduced to Congress. This Act, when passed, will update and modernize the Telephone Consumer Protection Act (TCPA), which is under the jurisdiction of the Federal Communications Commission (FCC). The TCPA was created [...]
What makes YOUR Business Successful?
I recently read a blog that started with a question similar to this, “What is the most important expense to track in order to help my business be successful?” As I thought about this, I found that in order to answer the question for myself I needed to start by asking another key question. “How [...]
Posted in Industry News Tagged customer satisfaction, longevity, loyalty, market share, profit, revenue growth Leave a comment
Living in a “finger tip” society
When I was a kid, life was less complicated and seemed to move at a much slower pace. For example, if I wanted to talk to a buddy, I had to go to his home or call him on the phone. I couldn’t text, tweet or email him. If I wanted to watch a movie, [...]
Posted in Dialer Experience Leave a comment
Is Your Life Blood Flowing Fast Enough?
William Wordsworth once stated, “The education of circumstances is superior to that of tuition.” Please ponder what this quote means as you keep reading. Businesses spend billions of dollars each year with one focused goal: Persuade you and me to purchase their products. To run a 30 second commercial during the 1967 Super Bowl cost [...]
5 Ways to Prevent Legal Exposure