Dave Shelley | IAT SmartDial® Solutions

Author archive: Dave S

Customize your dialing strategy with Alternate Results

In his autobiography, Henry Ford wrote, “Any customer can have a car painted any color that he wants so long as it is black.” The reason for this was likely efficiency on the assembly line, which mandated black for its quicker drying time. This is really similar to the idea of “one size fits all.”…

“You may want a site-premised dialer if …”

Jeff Foxworthy  isn’t the only comedian to get mileage off of the “you might be (fill in the blank here), if …” jokes, but he is probably the best known. The phrase comes in lots of variations, but joking aside it can be a good way to determine whether to give extra consideration to a…

Let everyone enjoy your time off more—try automated list building

Most people I know enjoy taking some vacation time. I have mixed feelings about taking vacation. I enjoy the break from work and spending the time with my family. However, I recognize there’s a Dark Side to vacations. When I get back, I have to catch up on things that piled up while I was…

Improved skills-based routing for inbound calls

Inbound calls are tricky.  You can’t control when they come. And they typically have no context. In other words, all you know about the call is its inbound status, the number they called (the DNIS), and—if the telco supports it—the number called from (the ANI).

CT Center is now Windows Server 2012 compatible!

I stumbled across this picture the other day and it got me thinking about how technology has changed. I first started using the Internet in the late 1980s. Back then, everything was text based—this was before NCSA Mosaic, the first web server and the World Wide Web. Most networks weren’t connected. Now, most networks are…

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