Author archive: Dave S
IAT’s unique “off the shelf” system (tailored for you)
In medieval times, knights wore a kind of armor called “plate mail,” which was made from plates of metal and fashioned by blacksmiths who specialized in metal armor. Each suit was custom made for the knight, an expensive and time consuming process. Quite often, software systems need to be customized—tailored, if you will—to the client’s…
What’s in a name?
Years ago, I enjoyed a catchy advertising campaign that asked “What’s in a name?” One of the most memorable commercials featured a young man sitting on a bed lamenting that he couldn’t get any babysitting jobs. He reasoned that he was great with kids and had references “out the wazoo.” His name—Freddy Krueger—displayed as the…
Hamsters (and servers): A big responsibility
There’s a great scene in the movie “The Cannonball Run” where Victor (played by Dom DeLouise) arrives late to work because one of his hamsters had an anxiety attack. He explains why he’s late to J. J. McClure (played by Burt Reynolds), who is not impressed. So then Victor claims, “Hamsters are a big responsibility.”…
Weird looks, but I save time.
A couple of weeks ago, I was asked the following question: “If you were a dialer manager, what would your favorite CT Center feature be?” My answer? Automatic Client Updates. It makes updating client software—Agent Access, Manager Center and Control Center—a whole lot easier. My answer received an odd look, probably because this doesn’t seem…
Nobody Notices What I Do … Until I Don’t Do It.
IAT’s National Training Conference is only a few days away. That means there is a lot of “busyness” here as we get ready. This is true of any event of this type, and is crucial for success. For instance, a concert or play requires a lot of preparation for the performers. However, others also have…