Author Archives: Elise Mathews

Double Your Time

By Elise Mathews | Published: February 3, 2012
Have you ever wished you could complete one phone call while making a second phone call, and even start a third?  It would at least double the amount accomplished in the time you have.  That’s why you use a dialer, right? Your agents can then connect to only live calls and they don’t waste time [...]
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Use Your Time Wisely

By Elise Mathews | Published: January 4, 2012
We have a limited amount of time in this world. We have to squeeze in as much as possible, determine what is most important and make the best of the time we have. The same is true for your dialing technology’s time. As a big part of a collections strategy, it’s best to get the [...]
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Feeling Excluded?

By Elise Mathews | Published: November 22, 2011
Sometimes being excluded isn’t a bad thing. I personally like to be excluded from certain conversations and from telemarketing calls. Excluding certain calls from your calling lists is also something I look at as being a good thing. You wouldn’t want to call an account that’s under legal review. Or you wouldn’t want the dialer [...]
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Safety First

By Elise Mathews | Published: October 6, 2011
Many things in life come with safety features. For instance, cars come with seatbelts and certain power tools shut off if they sense water. Parents make sure that kids are safe by giving them helmets for riding their bikes and having them ride in a car seat. The point is that we all like to [...]
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Time for Something New

By Elise Mathews | Published: August 29, 2011
It’s summertime, which means fun vacations! For those of us who still have to work and can’t go on vacation all month, it’s time for some changes around the house. Like for me it’s peeling down wallpaper and putting up fresh paint. Maybe you should also think about using something new at work. It just [...]
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  • Experiencing the Benefits of SmartDial

    Experiencing the Benefits of SmartDial®

  • The answers you need are found with a single SmartDial®

    FAQs for You

  • “[With Universal Dialing Ports] it’s like having 30 extra collectors taking calls. We did department research and discovered that out of 250 calls, we only collect on one account. I couldn’t do what I do without those 30 lines and being able to make thousands of calls a day. At times it’s almost like an inbound center. Sometimes I have to back off and use less, because I have a few people out.”

    Julie Crable, Corporate Collections Supervisor
    QC Holdings, Inc.