Irfan Quraishi | IAT SmartDial® Solutions

Author archive: Irfan Quraishi

Phone Smarts

I wish I had received some training after buying my last cell phone, just so I could feel a bit smarter than my smart phone. Instead, I had to muddle through on my own, learning mostly by trial and error. On the way, my new phone and I went through some “counseling” because it refused…

How to prove your dialer’s worth

CT Center can almost do MIRACLES. The dialer simultaneously contacts correct phones, delivers correct messages, arranges and collects payments, and connects debtors to the appropriate agents all while abiding by federal regulations. However, if you cannot find out key dialer performance information—who you have contacted, how much debt was promised and paid, who was contacted…

Profitable Personalities

Have you seen the movie called “The Nutty Professor II?”  It’s okay if you haven’t; it’s not that great of a movie. What is sort of amazing about it is that one actor, namely Eddie Murphy, played eight characters—Sherman Klump and his alter ego Buddy Love, Papa Klump, Young Papa Klump, Mama Klump, Granny Klump,…

It’s all about the message.

When two people initially meet they typically make small talk. They want to find out about the other person. This makes it easier for them to decide which words to select and what message to deliver. The dialer gets to know each contact through careful listening. IAT’s dialer uses answering machine detection to decide if…

Helping Made Easy

“The first question which the priest and the Levite asked was: ‘If I stop to help this man, what will happen to me?’ But… the Good Samaritan reversed the question: ’If I do not stop to help this man, what will happen to him?’” Martin Luther King, Jr. IAT operates on both philosophies.  We know…

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