Jenna Bowman | IAT SmartDial® Solutions

Author archive: Jenna Bowman

TCPA Declaratory Ruling: How it affects you

The FCC’s July 10th Declaratory Ruling on the TCPA has agencies concerned about contacting accounts via cell phone numbers. Some of the interpretations offered by the FCC have brought more confusion than clarification.  During the ACA International Expo in Boston last week, ACA International General Counsel Robert Foehl and CEO Patrick Morris explained what these…

Improve your Outbound Contact Experience

To the ARM industry dialing is a core functionality, but until recently, the rest of the contact and call center world has been primarily focused on inbound. Now, inbound customer service contact centers are using outbound to differentiate their business. The goal to create effortless customer service and a smoother customer journey has evolved to…

Unparalleled Dialing Technology

We’ve been saying it for years—Nobody does predictive dialing like IAT SmartDial—and now you’re invited to find out why in our webinar DIAL-OLOGY: A Study in True Predictive Dialing Thursday, August 21, 2:00 EDT. At IAT we’re not afraid to do things a little differently than other dialer vendors. In fact, we count on it….

Stay compliant with proper pre-dialing filters

To quote a recent press release from ACA International (June 11, 2014), “Consumer debt collection is among the heaviest regulated activities in America by federal, state and local laws and regulations.” As a member of this industry, IAT is fully aware that compliance to industry laws and regulations is crucial to running your agency. A…

Dialing Technology for more than just the ARM industry

For more than a quarter century IAT has delivered superior outbound dialing technology to the ARM industry. Our longevity within the industry has resulted in a familiarity with regulations and the development of features and tools to help agencies operate within their bounds. This level of expertise has made our dialing products beneficial to businesses…

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