- Part 16

Author archive: Kendra

Use your dialer gadgets

I’m not a big fan of most kitchen gadgets and fancy appliances. Oh sure, give me a spatula, a whisk and a standard mixer—that’s great. But don’t ask me if I want a bread maker, a rice maker, a juicer, a breakfast sandwich maker or a toaster that can also cook your eggs 3 different…

Dialer—You’re Hired!

When you need a new agent, you probably look for the best. Someone who is patient, persistent, accurate, polite, rule-abiding, enthusiastic. Someone able to professionally and quickly handle any situation they encounter. You never know what will happen when you contact an account, so you need agents ready to handle just about anything. We often…

It's nerdy, but data makes your collection agency better

I’m not a math person. Far from it.  I think my mind would start to melt if I studied a complicated graph for more than 5 seconds. My husband, a nerdy math guy, likes to melt my brain with long-winded technical explanations. I’m not sure what he means most of the time, but I do…

The predictive dialer that grew up with you

My childhood house had lots of hiding places. Not for “seeking” games, but for escaping crowds. My mom always made sure our house was large enough for everyone to have their own space. Even now, “family days” have plenty of alone time opportunities. It helps us avoid clashing too much and gives us a chance…

How to keep your Predictive Dialer Agents prepared for anything

It’s hard to teach your agents everything they need to say—and not say—to successfully collect the debt. And these days, all it takes is one little slip up to get tangled up in the courts. Recently I read a post on InsideARM that explained one such situation: “A U.S. district court earlier in April ruled…

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