- Part 17

Author archive: Kendra

Dueling Dialers

In recent posts, we’ve compared true/dynamic predictive dialing and static dialing. A key difference between the two is who paces the dialer—who determines how many phone lines are used each time the dialer attempts to reach a live contact. With static dialing, it’s the manager. With true predictive dialing (also called dynamic predictive dialing), it’s…

Account updates needed—five seconds ago!

Do you make frequent online purchases? It seems like my husband is ALWAYS ordering something. He loves how fast and convenient it all is—the store is always open and confirms your order right away. And if you’re ordering the LAST of something, the website seems to know that, too. Likewise convenient payment options in collections…

IAT Compliance—Steps to Success

If you’re going to be a dialing technology expert in the collections industry, you’ve got to do your homework! While IAT will never take the place of your legal counsel—since we are not legal counsel—we do work hard to be an outstanding resource for dialing and related compliance issues. Below are some of the steps…

Help: How you need it, when you need it.

I admit it—usually, I’d much rather limp along with confusing technology than call up an expert for advice. Lazy? Maybe. I can’t ever state my question clearly and quite frankly, I just don’t like calling people. If I can figure out how to make it work—or, more likely, get my husband to do it—I’d much…

Stop being so predictable!

I am getting pretty good at ignoring things. The kitchen timer. My alarm clock. Shoes that end up living in my family room for DAYS because the owner can’t quite put them away (okay, I’m still working on that one). It’s easiest to ignore things that are always around because they are more predictable. You…

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